Terms of use

1. Purpose

These terms govern access to and use of the Qotora AI service by a client company and by the users it designates. They apply from the first connection to the service.

Qotora AI is a service for businesses. It is not offered to consumers.

2. The publisher

Qotora AI is published and operated by the company whose name, registered office, tax identifier and commercial register number appear on your subscription contract and on each of your invoices.

You can write to us at contact@qotora.com.

3. What the service does

Qotora AI reads the requests you receive from your customers, matches every line against the items in the software you already use, applies your price tiers and margin rules, flags what is missing, and prepares a quote.

Qotora AI does not replace the software you already use, does not keep your accounts, and does not write into your database. Access to your database is read-only.

4. Human review is mandatory

Every quote passes a review screen before it can be sent. Sending is triggered by one of your users; there is no auto-send function, and we will not add one.

A quote that has been sent commits your company towards its customer. Its content, quantities and prices follow from the decision your user takes at that screen.

5. Subscription and term

The subscription is taken out per company, for the term stated in your contract. It renews for successive periods of the same length unless either party gives notice within the period the contract sets.

Setup — the one-day integration with the software you already use — is included in the subscription and is not billed separately.

Refund: if Qotora AI is not a fit, write to us within 7 days of the first quote you send with the service. We refund the subscription you have already paid, in full. Setup is included on every plan, so there is no setup fee to refund. No justification is asked for.

6. Price, invoicing and payment

Amounts, currency, billing frequency and payment terms are stated in your contract. Prices are exclusive of tax; value added tax and any other applicable tax are added at the rate in force.

If a payment is late, we tell you in writing. If it is still outstanding after that reminder and the period it states, access to the service may be suspended until payment. A suspension does not delete your data and does not end the contract.

Any change to the amounts takes effect only at a renewal date, and you are told in writing before that date.

7. Your undertakings

You give us, in writing, read-only access to your database, through a limited account created for that purpose. You can revoke it at any time.

You warrant that you hold the rights to the data you entrust to us, including the personal data of your customers and suppliers.

You keep your users’ credentials confidential and tell us without delay of any use you did not authorise.

You do not use the service for unlawful purposes, to infringe a third party’s rights, or to extract its content in bulk for purposes other than your own.

You review every quote before it is sent.

8. Availability and maintenance

We use reasonable means to keep the service available and to fix the faults reported to us. These terms state no numerical availability target; if one applies to you, it is in your contract.

Planned interruptions are announced in advance where they can be foreseen, and placed outside working hours where possible.

If the link to your software is interrupted, the service keeps working on the last known state of your stock and prices, with the time of the last sync shown on every line.

9. Liability

Qotora AI is a preparation tool. The decision to send a quote, and its content, are yours.

Our liability is limited to direct and proven damage and, for all causes taken together, to the total of the sums you paid us over the twelve months preceding the event.

Nothing here limits a liability that cannot be limited under Moroccan law, in particular in cases of wilful misconduct or gross negligence.

10. Ownership

The software, its interface, its documentation and the integration templates we produce remain our property. For the term of the subscription you receive a non-exclusive, non-transferable right of use, for the needs of your company.

Your data stays yours: your items, your prices, your customers, your quotes. We acquire no right over them beyond what is needed to provide the service, and we do not use them to train a model.

11. Confidentiality

Each party keeps confidential the other’s non-public information that it learns through the contract, and discloses it only to the people who need it to perform the contract.

This undertaking remains in force for two years after the contract ends.

12. Personal data

The processing of personal data is described on the Privacy page, which forms part of these terms.

You are the controller of your customers’ and suppliers’ data; we process it on your behalf, on your instructions, within the frame described on that page.

Qotora AI is designed to comply with Moroccan law 09-08 on the protection of individuals with regard to the processing of personal data.

13. Sub-processors

We use sub-processors for hosting, file storage, email sending and the model service. They are named in your contract and bound by confidentiality obligations at least equivalent to ours.

Replacing a sub-processor is notified to you in writing before it takes effect.

14. Ending the contract, and getting your data back

Either party may end the contract on the conditions it sets out. In case of a serious breach, the party suffering it may end the contract after a written formal notice that has gone unanswered.

When the subscription ends, you can request a full export of your data in a documented format. After the period stated in your contract, it is deleted from our systems, including stored files; encrypted backups expire on their own cycle.

Ending the contract does not touch the software you already use, which we never wrote to.

15. Force majeure

Neither party is liable for a failure caused by an event of force majeure within the meaning of Moroccan law. The party prevented tells the other without delay. If the impediment lasts more than thirty days, either party may end the contract without compensation.

16. Changes to these terms

We may change these terms. Any substantial change is notified to you in writing before it takes effect.

If it does not suit you, you may end your subscription without penalty before that date, and the part of the subscription already paid and not used is refunded pro rata.

17. Governing law and disputes

These terms are governed by Moroccan law, in particular the Dahir forming the Code of Obligations and Contracts and law 53-05 on the electronic exchange of legal data.

In case of a dispute, the parties first seek an amicable solution. Failing agreement within thirty days, the dispute is brought before the competent Moroccan courts.

18. Writing to us

For any question about these terms: contact@qotora.com. To report a security vulnerability: security@qotora.com.